Refund policy

Boost Your Lunch — Refund & Cancellation Policy

Effective date: September 4, 2025

Plain-English summary: You can cancel and get a refund before delivery if you request it before the order deadline shown for your school/program day. After the deadline, we’ve released orders to vendors and cannot refund.

1) Definitions

  • Program Day: A scheduled service day for your school (e.g., Pizza Tuesday, Smoothie Friday).
  • Order Deadline: The cutoff posted on the menu/checkout for your school and date. Deadlines may vary by school or vendor.
  • Delivery: When items are delivered to the school for distribution to students.

2) Eligibility for Refunds

  • Before the deadline: Cancel any item/date and receive a full refund to your original payment method.
  • After the deadline: Orders are locked for production and delivery—no refunds are available.

3) Multi‑Date Orders & Passes

  • If your order covers multiple future dates, undelivered dates canceled before their deadlines are refundable; delivered dates are not.

4) How to Cancel

  • Use your account/order page if the cancel option is shown; otherwise email orders@boostyourlunch.com before the deadline.
  • Please include: order number, school, student name, and the date(s)/item(s) to cancel.

5) Processing Your Refund

  • Refunds are issued to the original payment method.
  • Card issuers typically post refunds within 3–10 business days (timing varies by bank).

6) Program Changes, Closures, or Cancellations

  • If a program day is canceled by the school or vendor (e.g., closure, snow day, supply issues), we’ll attempt to reschedule or substitute. If that’s not possible, we’ll issue a refund or credit for the affected items.

7) Exceptions

  • After-deadline requests are not refundable due to perishable production and vendor costs.
  • Orders placed with incorrect student/class info can be corrected before delivery; contact us promptly.

8) Contact

Questions or need to cancel? Email orders@boostyourlunch.com or write to Forknine Enterprises Ltd., 35 Holland Cres., Guelph, ON N1L 1T4.

This policy does not limit any rights you may have under applicable Canadian consumer protection laws.